Free Shipping for Orders Over $35.

Water Leak Detector
XC04-WX
Wi-Fi Alarms
Wireless Alarms
Smoke Alarm Kit
XS01-WR
security camera
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Shipping Policy

Thank you for visiting and shopping at X-Sense. The terms and conditions that constitute our shipping policy are described below:
Shipping Costs

Free standard shipping on orders over $35

Note: Additional fees may apply for remote areas and certain countries (market rates apply)

Shipping Coverage
● Currently available regions:
○ North America: USA, Canada
○ Europe: All EU countries
○ Other regions: Not supported yet. Supported countries will be updated.
● Most orders ship from local warehouses for fast delivery; some items may ship from other warehouses.
Order Processing & Delivery Time
● Processing: 1-2 business days (Mon–Fri) after payment
● Delivery time:
○ USA & Europe: 2-5 business days
○ Canada: No more than 2 weeks
○ Note: Delays may occur during holidays/sale seasons. Updates will be posted on our website.
Order Tracking
Track your package via:
● Tracking number in order details or email
● Carrier links:
○ UPS: https://www.ups.com/track
○ USPS: https://zh-tools.usps.com/go/TrackConfirmAction_input
○ Global tracking: https://www.17track.net/en
FAQ
Multi-item Orders
● Same-day orders: Combined shipping
● Multi-day orders: May ship
separately Address Changes
● Cannot modify shipping details after dispatch
Incorrect/Missing Items
● Email customer service immediately with:
○ Order number
○ Shipping label photo
○ Product SKU photo (back of packaging)
○ Received item photo
Return/Exchange Policy
● If you wish to request a refund or return while the product is in transit, please contact our customer service team. If you do not receive a prompt response, kindly refuse the package upon delivery. If refusing the package is not possible, ensure the packaging remains intact. Since X-Sense products are safety-related, keeping the packaging intact is essential for the best user experience.
● For detailed instructions on returns and exchanges, please visit the "Returns and Warranty" page.
Customer Support
For shipping inquiries, contact us:
Email: service@x-sense.com
Phone: USA: +1 (833) 952-1880 (Mon–Fri, 9 AM–5 PM ET)
UK: +44 (0) 808 501 5078 (Mon–Fri, 9 AM–5 PM GMT)
Germany: +49 (0) 800 1821 385 (Mon–Fri, 9 AM–5 PM CET)

Thank you for choosing X-Sense! We strive for safe, fast delivery.
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